What tech questions would you like answers to?

I like helping people. I'd love to try to shed some light on any tech related questions that may haunt you at night. Leave me a comment or send me a message, and I'll do my best to get you some answers!

What to know BEFORE you call Tech Support

Eventually something will happen, and you will have to call tech support for some type of computer issue.  In this article, I provide a few tips and tricks for you to know before you contact them to help your issue get resolved more smoothly.

Why does IT always tell me to restart my computer? And why does that work?

Today I'm going to reveal one of the most mystifying secrets of the IT Help Desk.  Why does restarting a computer fix 90+% of the issues?

Everyone knows that it works.  Some of the least tech-savvy people I know still will ask "Have you tried restarting it?" every time someone has a problem with a piece of technology.  It was even a running joke on the BBC TV series "The IT Crowd."

So why does it work on everything from your desktop computer to your smartphone, router, television, or alarm clock?